BUILD YOUR FUTURE

Managed IT services

Organize everyday support, employee accounts, devices, and backups around the way your team works.

Discuss your needs

IS THIS FOR YOUR TEAM?

Everyday IT, handled with care.

NGOs and private businesses that need a clear point of contact for day-to-day technology coordination.

+New starters wait for accounts, devices, or access.
+Support requests interrupt colleagues who have other responsibilities.
+Device ownership, permissions, and backup checks are difficult to track.

SCOPE & DELIVERABLES

Agree the work.
Know the next step.

Start with your users, systems, current support arrangements, and recurring issues. Together, identify priorities and define the support scope and responsibilities before work begins.

What we can help with

+Remote help desk and user support
+Microsoft 365 and Google Workspace administration
+Employee onboarding and offboarding
+Device and asset management
+Backup and disaster recovery planning
+Cybersecurity assessments and readiness reviews
+Security awareness training and policy development
+Security tools and access controls
+Incident response support within the agreed scope

Support is tailored to your agreement, with premium coverage available up to 24/7. Business hours follow Addis Ababa time (EAT, UTC+3). Response targets, escalation, onsite availability, recovery arrangements, and third-party licences are agreed for each engagement.

HOW WE WORK

A clear path from
challenge to solution.

Agree priorities, responsibilities, and success measures before delivery.

Understand

Discuss your organization, current systems, and priorities.

Plan

Agree on scope, responsibilities, delivery approach, and success measures.

Deliver and improve

Implement the work, document it, support adoption, and review what comes next.

BEFORE WE TALK

Your questions,
made clearer.

Is 24/7 support available?

Premium 24/7 support is available by agreement. Coverage, response targets, and escalation arrangements are defined in your support agreement before service begins.

Can BYF work alongside our existing IT team?

Discuss which responsibilities you want to retain and where additional support is needed. The scope can distinguish internal ownership, BYF coordination, and work handled by other providers.

What should we prepare for the first conversation?

An approximate team size, the tools you use, your current support arrangement, and the issues that cause the most disruption. Do not send passwords or confidential system records through the enquiry form.

START HERE

Let's discuss
your next step.

Share your current situation and the change you want to make. We'll review your enquiry and contact you to discuss scope and priorities.

Start a conversation