TECHNOLOGY CONSULTING & SOLUTIONSDiscover
Business objectives, users, locations, systems, vendors, risks, and support expectations.
BYF EXPERT
BYF Expert
Access a specific specialist.
Specific technology expertise without a permanent full-time hire for every discipline.
IS THIS THE RIGHT MODEL?
You have a specific skill or capacity gap.
Outcome: Access to the expertise the work requires.
- +A piece of work needs a skill your team does not have.
- +Your team has the skill but not the capacity right now.
- +You need senior expertise regularly, but not full-time.
ENGAGEMENT OPTIONS
The right allocation
for the work.
Access a capability for as much of the week, month, or project as the work requires.
CAPABILITY DIRECTORY
Capabilities you can access.
Not CVs. Capability.
BYF matches the level of expertise to the work and remains your accountable partner for the engagement.
Workplace & support
Everyday support for the people and tools your team relies on.
IT Support Technician
End-user support, workstation setup, software installation, printers, connectivity, onboarding/offboarding, and asset records.
Discuss this capabilityService Desk Specialist
Ticket intake, incident/request management, user communication, SLA tracking, escalation, and knowledge management.
Discuss this capabilityIT Support Engineer
Advanced endpoint, application, network, server, and infrastructure troubleshooting, including L2/L3 escalation.
Discuss this capabilityMicrosoft 365 / Google Workspace Specialist
Tenant administration, identity, email, collaboration, security configuration, migration, and governance.
Discuss this capability
Infrastructure & cloud
The servers, networks, and cloud services your operations run on.
Systems Administrator
Windows/Linux administration, identity services, servers, virtualization, backup, patching, and monitoring.
Discuss this capabilityNetwork Engineer
LAN/WAN/Wi-Fi, VPN, firewall, network design, monitoring, troubleshooting, and optimization.
Discuss this capabilityCloud & Infrastructure Engineer
Cloud compute, storage, networking, migration, backup, monitoring, and infrastructure automation.
Discuss this capabilityDevOps Engineer
CI/CD, containers, deployment automation, infrastructure as code, observability, and reliability engineering.
Discuss this capability
Security
Specialist attention for access, endpoints, and risk.
Cybersecurity Specialist
Security assessment, IAM, endpoint controls, vulnerability management, security awareness, and incident support.
Discuss this capability
Business systems & software
The applications, integrations, and data behind your processes.
ERP / Business Systems Specialist
ERP assessment, implementation, configuration, migration, integration, adoption, and ongoing application support.
Discuss this capabilitySoftware Engineer
Web applications, APIs, integrations, automation, and custom business software.
Discuss this capabilityData & Reporting Specialist
Operational reporting, dashboards, data integration, analytics, and management information.
Discuss this capability
Technology leadership
Senior direction when technology decisions shape the business.
Fractional IT Lead / vCIO / vCTO
Technology strategy, architecture, budgeting, governance, vendor management, risk management, and transformation leadership.
Discuss this capability
HOW AN ENGAGEMENT STARTS
Understand first.
Then agree the model.
Every engagement begins with your environment and priorities, then defines coverage, responsibilities, and escalation before service begins.
Baseline
Document assets, applications, infrastructure, access, dependencies, known issues, and ownership.
Design
Choose Expert, Support, Team, or Project, and define coverage, responsibilities, and escalation.
Transition
Establish access, ticketing, communication channels, knowledge transfer, and go-live readiness.
Operate
Begin service with agreed service management, reporting, escalation, and reviews.
Improve
Use incident trends, recurring problems, security findings, and feedback to improve.
CLEAR BOUNDARIES
Agreed scope.
No hidden assumptions.
Coverage, responsibilities, and commercial terms are set out in your agreement and Service Schedule before work begins.
Managed engagements normally include
- +Named customer contact
- +Named BYF service owner
- +Defined supported systems and assets
- +Defined escalation paths
- +Ticket-based incident and request tracking
- +Priority framework
- +Monthly service review where applicable
- +Service-performance reporting
- +Recurring-issue review
- +Knowledge documentation and configuration records
- +Change coordination
- +Appropriate security and access controls
Standard assumptions
- +Only agreed systems, users, sites, and services are covered.
- +Third-party licences, cloud consumption, hardware, and telecom charges are excluded unless explicitly included.
- +Major projects and changes are scoped separately unless included in the plan.
- +On-site work, travel, and work outside agreed coverage are set out in the agreement.
- +Customers provide lawful, authorized access, named decision-makers, and timely approvals.
- +BYF may use qualified specialist partners where appropriate.
- +Backup, disaster-recovery, and security responsibilities are documented explicitly.
- +No guarantee of zero downtime or zero data loss is implied.
Talk to BYF.
We'll help you find the right model.
Tell us what you need and how your technology is organized today. Only your name and email are required. We'll review your enquiry and contact you to discuss the capability, coverage, and engagement model that fit.
leads@byftcs.com+251 910 011 334Addis Ababa, Bole, 07