BYF SUPPORT
Managed technology operations.
Hand BYF ongoing responsibility for defined technology operations.
Outcome: Reliable operation with defined ownership.
With BYF Support you delegate responsibility for an agreed part of your technology operation. BYF operates it against a Service Schedule, with defined ownership, escalation, and reporting.
BYF EXPERT
“We provide you with a specialist.”
BYF SUPPORT
“BYF takes responsibility for operating this service.”
Start with one area or combine them. Managed Workplace IT and Managed Security build on BYF's managed IT services
The service desk, devices, and accounts your people use daily.
Servers, networks, connectivity, and cloud infrastructure.
ERP, CRM, and the business applications behind your processes.
Ongoing administration of identity, endpoints, and controls.
Business-hours support
Standard office operations and non-critical environments.
Extended-hours support with enhanced monitoring
Operationally important and customer-facing environments.
24x7 monitoring/on-call for explicitly agreed critical services
Business-critical production environments.
Exact coverage, response, resolution, escalation, and availability commitments are defined in your Service Schedule. No figures are published in advance because they depend on your systems and requirements.
Request a Service Assessment| Priority | Definition | Example |
|---|---|---|
| P1 Critical | Major outage or security event causing severe business interruption | Core service unavailable to most or all users |
| P2 High | Material degradation affecting an important business process | Department cannot perform a critical workflow |
| P3 Medium | Limited impact with workaround available | Single-user or non-critical application problem |
| P4 Low | Request, information, minor issue, or planned change | Access request, installation, advisory request |
Every engagement begins with your environment and priorities, then defines coverage, responsibilities, and escalation before service begins.
Business objectives, users, locations, systems, vendors, risks, and support expectations.
Document assets, applications, infrastructure, access, dependencies, known issues, and ownership.
Choose Expert, Support, Team, or Project, and define coverage, responsibilities, and escalation.
Establish access, ticketing, communication channels, knowledge transfer, and go-live readiness.
Begin service with agreed service management, reporting, escalation, and reviews.
Use incident trends, recurring problems, security findings, and feedback to improve.
Coverage, responsibilities, and commercial terms are set out in your agreement and Service Schedule before work begins.
Tell us what you need and how your technology is organized today. Only your name and email are required. We'll review your enquiry and contact you to discuss the capability, coverage, and engagement model that fit.
leads@byftcs.com+251 910 011 334Addis Ababa, Bole, 07
TECHNOLOGY CONSULTING & SOLUTIONS