TECHNOLOGY CONSULTING & SOLUTIONSYou have a specific skill or capacity gap.
Access a specific specialist.
Specific technology expertise without a permanent full-time hire for every discipline.
Engagement options
BYF TECHNOLOGY CAPACITY SERVICES
BYF Technology Capacity Services: The right technology capability.
At the right level.
When you need it.
Access technicians, engineers, specialists, consultants, and complete technology teams without having to build every capability internally.
- Technology leadershipFractional IT Lead
- Business systems & softwareERP · Software Engineer · Data & Reporting Specialist
- SecurityCybersecurity Specialist
- Infrastructure & cloudSystems Administrator · Network Engineer · Cloud & Infrastructure Engineer · DevOps Engineer
- Workplace & supportIT Support Technician · Service Desk Specialist · IT Support Engineer · Microsoft 365
ACCESS THROUGH
- Expert
- Support
- Team
- Project
THE BUSINESS PROBLEM
You don't need to employ every specialist to have access to every specialist.
Most organizations need everyday support constantly, systems and cloud expertise regularly, and specialist skills only some of the time. Employment packages capability into full-time roles; business demand rarely arrives that way.
- Every dayIT support
- RegularlySystems / Cloud
- SometimesNetwork engineering · Cybersecurity · ERP · Software engineering
- StrategicallyTechnology leadership
BYF matches each capability to how often the work actually happens, with one accountable partner around all of it.
FIND THE RIGHT SERVICE MODEL
Four ways to engage.
One accountable partner.
Start with the situation you are in. Each model can be used on its own or combined, and the mix can change as your organization grows.
You want defined technology operations run for you.
Managed technology operations.
Hand BYF ongoing responsibility for defined technology operations.
Areas BYF can take on
Your requirement spans several disciplines.
Structured technology capacity.
Complementary technology capabilities deployed as one coordinated service.
Example teams
You have a defined change or transformation to deliver.
Defined technology transformation.
Assess, design, and implement a defined technology change, then transition it into operation.
Example projects
Not sure which fits? Talk to BYF and we'll recommend a model
CAPACITY OR ACCOUNTABILITY
A specialist when you need skill.
A service when you need ownership.
Some needs are best met by adding expertise to your team. Others are best met by handing BYF responsibility for operating a defined service. The difference shapes the agreement.
BYF EXPERT
“We provide you with a specialist.”
- +You direct the work and set priorities.
- +BYF provides the right capability at the right level.
- +Ideal when you own the service and need more skill or capacity.
BYF SUPPORT
“BYF takes responsibility for operating this service.”
- +An agreed scope of systems, users, and sites.
- +A named BYF service owner, defined escalation, and ticket tracking.
- +Service reporting and reviews against your Service Schedule.
CAPABILITIES YOU CAN ACCESS
From everyday support
to technology leadership.
Access these capabilities individually through BYF Expert, as part of a managed service, or combined into a team.
Workplace & support
- IT Support Technician
- Service Desk Specialist
- IT Support Engineer
- Microsoft 365 / Google Workspace Specialist
Infrastructure & cloud
- Systems Administrator
- Network Engineer
- Cloud & Infrastructure Engineer
- DevOps Engineer
Security
- Cybersecurity Specialist
Business systems & software
- ERP / Business Systems Specialist
- Software Engineer
- Data & Reporting Specialist
Technology leadership
- Fractional IT Lead / vCIO / vCTO
THE TECHNOLOGY LIFECYCLE
Assess. Design. Implement.
Operate. Improve.
BYF connects consulting, projects, specialist capability, and managed operations, so what is recommended can be implemented and what is implemented has an owner.
- 01
Assess
Understand the business, its environment, risks, and priorities.
ThroughTechnology consulting
- 02
Design
Shape the architecture, roadmap, and the right service model.
- 03
Implement
Deliver ERP, cloud, workplace, network, and software change.
ThroughBYF ProjectBYF Expert
- 04
Operate
Run the environment with agreed ownership, coverage, and escalation.
ThroughBYF SupportBYF Team
- 05
Improve
Use incidents, service data, and business priorities to improve.
ThroughBYF SupportManaged IT
What you learn while operating informs the next assessment.
SERVICE LEVELS
Coverage matched to
how critical the service is.
Managed services are delivered at an agreed service level.
Essential
Business-hours support
Standard office operations and non-critical environments.
Business
Extended-hours support with enhanced monitoring
Operationally important and customer-facing environments.
Critical
24x7 monitoring/on-call for explicitly agreed critical services
Business-critical production environments.
Exact coverage, response, resolution, escalation, and availability commitments are defined in your Service Schedule. No figures are published in advance because they depend on your systems and requirements.
Request a Service AssessmentGROW WITH BYF
Start where you are.
Change the mix as you grow.
The engagement changes because the problem changes. The accountability does not. One relationship can move between models over time, for example:
BUILD YOUR FUTURE
Don't start with headcount.
Start with capability.
Build Your Future with the technology capacity your business actually needs.
Talk to BYF.
We'll help you find the right model.
Tell us what you need and how your technology is organized today. Only your name and email are required. We'll review your enquiry and contact you to discuss the capability, coverage, and engagement model that fit.
leads@byftcs.com+251 910 011 334Addis Ababa, Bole, 07